Privacy policy

Last updated: 20 September 2026

This Privacy Policy explains how Cotton Leftover handles personal information when you visit cottonleftover.com, use an account, place an order, subscribe to updates or contact us. Cotton Leftover operates this store in Pakistan using Shopify.

Information collected

• Contact and delivery details: your name, email address, telephone number, billing address and delivery address when you provide them to place an order or contact us.
• Account and order details: account information, products and options selected, order history, order value, payment status, transaction references and delivery or return information.
• Support and refund information: messages, order numbers, proof of purchase, and any photographs or videos you send about a product. If an approved refund is paid to your bank account, the bank details needed to arrange that refund are also processed.
• Marketing preferences: your email address and subscription preferences when you sign up for store updates.
• Website activity: information such as your IP address, browser and device details, pages and products viewed, searches, cart activity and interactions with checkout. Shopify and connected analytics or advertising tools collect this information through cookies, pixels and similar technologies.

How information is used

• To receive and manage orders, arrange payment and delivery, and provide order updates.
• To respond to enquiries, handle returns, assess product issues and process approved refunds.
• To provide account and shopping features, understand website use and improve the store.
• To send updates you request or subscribe to, and to measure and support advertising.
• To help detect misuse or fraudulent activity, maintain business records, resolve disputes and meet applicable legal obligations.

Who receives information

Information is shared as needed with the services involved in running the store and completing your request:

• Shopify: to host the store and provide shopping, account, checkout and related business services.
• Delivery providers: contact details, delivery address and relevant order information needed to deliver your parcel, including collecting payment for a Cash on Delivery order where applicable.
• Payment and banking providers: information needed for the payment method you choose or to arrange an approved refund.
• Communication and support services: information involved in handling customer enquiries and requested store updates.
• Analytics and advertising providers: including Google and Meta, as described below.

Information may also be disclosed where required by applicable law or necessary to handle a legal claim, investigate fraud or protect the rights and safety of customers and the business.

Cookies, analytics and advertising

Cookies and similar technologies support functions such as remembering your cart and keeping shopping sessions working. Analytics and advertising technologies help measure website visits, shopping activity and advertising results.

The store has Google Analytics, Google Ads and Meta tracking configured. Depending on the service, settings and your choices, these tools can receive device identifiers and events such as page views, product views, searches, cart additions, checkout activity and purchases. Advertising integrations may also use customer contact information for matching and measurement where their settings and applicable requirements allow. Providers may associate information with activity on their own services or other websites.

You can manage or delete cookies through your browser settings. Blocking some cookies can affect account, cart or checkout functions. Browser controls do not necessarily stop every form of information sharing. You can also contact us about your privacy preferences.

For provider practices and available controls, read Google's Privacy Policy, Meta's Privacy Policy and Shopify's Cookie Policy.

Shopify and processing outside Pakistan

Shopify processes information to provide the store's services. Shopify Network Intelligence is enabled for this store. This allows Shopify to use customer information together with information from interactions with other merchants to improve services, advertising and personalization. Other merchants do not receive access to our customer records through this feature. Shopify also handles information under its own privacy policy when providing its consumer and enhanced services. Read the Shopify Consumer Privacy Policy and use Shopify's privacy portal for the choices and requests it offers.

The Shopify customer-data hosting location shown for this store is the United States. Shopify and other service providers operate internationally, so information may also be processed in other countries outside Pakistan. The applicable location and protections depend on the provider and service involved.

How long information is kept

Retention depends on the type of information and the reason it is held, including completing orders, managing accounts, handling returns or disputes, keeping accounting records and meeting applicable legal requirements. Some transaction records may need to remain after an account closes or a deletion request is made. Contact us if you want to ask about particular records or request their deletion.

Your choices and privacy requests

Contact cottonleft@gmail.com to ask about information held about you, request a correction or deletion, or raise a privacy concern. Depending on applicable law, you may have additional rights to access information, restrict or object to its use, receive a copy, or withdraw consent where processing relies on consent.

Please describe your request and provide enough information to locate the relevant account or order. We may need to verify your identity before disclosing or changing records. Requests are considered subject to applicable legal requirements and legitimate record-keeping needs.

To stop promotional emails, use the unsubscribe option in the message where provided, or email us with your request. Order, delivery and support communications may still be necessary to complete an existing transaction.

Keeping your information safe

No online transmission or storage system can be guaranteed completely secure. Keep account credentials private and provide only the information needed for your enquiry. Do not send passwords, banking PINs, one-time passcodes or complete card details to customer support.

Children and external services

The store is intended for people placing retail orders, including parents or guardians purchasing children's products. If you believe a child has provided personal information without appropriate permission, contact us so the matter can be reviewed.

Links to social media or other websites take you to services with their own privacy practices. Review their policies before providing information.

Changes to this policy

Updates will be published on this page with a revised date. Please review the policy when you have questions about how information is handled.

Contact Cotton Leftover

Email: cottonleft@gmail.com

Cotton Leftover
Munir Shah Road
P-7561/6 Jhumra Road
Near Mandhi Muhallah Liaquat Hotel
Faisalabad, Pakistan

For shopping terms, read our Terms of Service. Delivery and return arrangements are covered by our Shipping Policy and Return and Refund Policy.